Consumer Dispute Resolution

Last updated: 3 November 2026

Chez Vivi is a trade name operated by SAMPAIO & NASR, LDA., tax number 513931260.

1. Complaints

Any complaint can be sent to hello@chezvivi.com. We reply within 15 working days.

Guests may also use the Complaints Book (Livro de Reclamações), online at www.livroreclamacoes.pt, or in paper form, available in each unit.

2. Alternative dispute resolution

In the event of a consumer dispute, consumers may refer it to an alternative dispute resolution entity, under Portuguese Law 144/2015:

• Lisbon Consumer Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa, CACCL): Rua dos Douradores, 108 a 116, 2.º e 3.º, 1100-207 Lisboa, Portugal · +351 218 807 030 · www.centroarbitragemlisboa.pt
• National Consumer Information and Arbitration Centre (CNIACC), with residual jurisdiction: www.cniacc.pt

More information on the Portuguese Consumer Portal, www.consumidor.gov.pt.

Using these entities does not affect the right to go to court, under clause 11 of the Terms and Conditions.